Transporting Your Vehicle from Our Dispatchers Perspective

The job description of a dispatcher for a vehicle transportation company may be described as very black and white with a set of clearly defined duties.  However, the truth is that being a dispatcher is not so simple or straightforward. Vehicle transport companies go to great lengths to ensure that vehicles are transported safely and in a timely fashion.  The job of the dispatcher is to ensure that vehicles get from origin to destination with no hiccups along the way.  Our dispatchers are trained and certified to understand all facets of the transporting process.  From working with drivers to understanding traffic patterns and handling customer requirements, our dispatch teams consist of some of the most knowledgeable people in the industry.

"Dispatching your car is a science of understanding where company owned trucks are located along with our diverse carrier partners, finding the right match to hit customer expectations is job number one. From there it's follow through to make sure the job gets done right, right on time"

- Jeff, MetroGistics dispatch team

Many things are necessary to keep customers happy and to do the job effectively and efficiently.  Our dispatchers make daily status update calls to drivers to find out where they are in their route.  This helps them track vehicles and give good arrival estimates.  These daily status updates are also a good way to discover problems that may occur during the transportation process.  By catching any issues early, problems can usually be resolved to get the vehicle back on track and delivered on time.

Dispatchers also ensure smooth vehicle deliveries by sending out nightly reports to customers.  This helps give customers peace of mind by allowing them to actually see where their vehicle is.  Our nightly reports also highlight vehicles that have aged more than three days.  Dispatch can look into those specific situations to discover and resolve the holdup.  By using MetroGistics, you can not only receive these nightly reports but you can also download our iPhone app at the Apple iTunes store by searching for "Car Shipping".  This exciting innovation gives you anytime 24/7 access to your shipping statuses!

Communication, attention to detail and persistence are all required to keep our customers satisfied and are critical aspects of the dispatcher's job.  Our dispatchers know that they are the customer's lifeline to stay informed on the location of their vehicle.  They do all they can to ensure that every vehicle is picked up, transported, delivered safely with no damages and within a time frame that works best with the customers schedule.

Let MetroGistics help you along the way.  Just give us a call at 877.571.6235 any time day or night, or email us at info@metrogistics.com.  Don't forget about our iPhone track and trace app to keep yourself in the loop with ETAs and status updates! Find it at the iTunes app store under "MetroGistics."